Q:  What is your Return Policy?

A:  All of our dolls are fully guaranteed to be as described regarding condition, attribution and attire.  Most of our dolls date from 1860 to 1940 unless otherwise noted.

If after purchasing from us, you are dissatisfied for any reason, simply contact us via phone, fax, email or postmarked letter within three days lf receiving your merchandise, and we will gladly refund your full payment (a 3% re-stocking fee applies to all credit card purchases). In order to return a doll, that doll must be returned in her original condition, wearing her original garments.  If you do not contact us within three days of receiving the doll, it is understood that the doll is acceptable and a return privilege is no longer available.

Q:  What is your Shipping Policy?

A:  We offer free shipping, handling and insurance on all items.

Q:  What is your Layaway Policy?

A:  We offer a one year Lay-Away plan for any doll on our website.  A deposit and payment plan should be discussed and agreed upon with Roberta before placing an item on layaway.  In the event that the layaway cannot be completed or a doll is discovered to be unacceptable due to flaws not mentioned in the description, the buyer will receive credit toward another purchase from us, redeemable within one year of cancellation.  There are no refunds on layaway.

WHEN YOU PURCHASE FROM ROBERTAS DOLL HOUSE, you are joining a legion of loyal and satisfied customers.

DISCOVER WHY we have the highest repeat customer rate, and the lowest item return rate in the business.