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Q: What is
your Return Policy?
A: All of
our dolls are fully guaranteed to be as described regarding
condition, attribution and attire. Most of our dolls
date from 1860 to 1940 unless otherwise noted.
If after purchasing
from us, you are dissatisfied for any reason, simply contact
us via phone, fax, email or postmarked letter within three
days lf receiving your merchandise, and we will gladly
refund your full payment (a 3% re-stocking fee applies to
all credit card purchases). In order to return a doll, that
doll must be returned in her original condition, wearing her
original garments. If you do not contact us within
three days of receiving the doll, it is understood that the
doll is acceptable and a return privilege is no longer
available.
Q: What is
your Shipping Policy?
A: We
offer free shipping, handling and insurance on all items.
Q: What is
your Layaway Policy?
A: We
offer a one year Lay-Away plan for any doll on our website.
A deposit and payment plan should be discussed and agreed
upon with Roberta before placing an item on layaway.
In the event that the layaway cannot be completed or a doll
is discovered to be unacceptable due to flaws not mentioned
in the description, the buyer will receive credit toward
another purchase from us, redeemable within one year of
cancellation. There are no refunds on layaway.
WHEN YOU PURCHASE
FROM ROBERTAS DOLL HOUSE, you are joining a legion of loyal
and satisfied customers.
DISCOVER WHY we have
the highest repeat customer rate, and the lowest item return
rate in the business.
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